Rena MACH 5 Guide de dépannage

MACH 5 DIGITAL COLOR PRINTER OPERATIONS MANUAL Rev 1-31-14

SECTION 1 GETTING ACQUAINTED 4 Behind the Ink Tank Door 1. Ink Tank Securing Latches – Used to hold the Ink Tanks securely into

SECTION 5 MAINTENANCE 94 9. Remove the Printhead Cartridge and install protective covers on printhead. Be careful to avoid ink spills (drips) and s

SECTION 6 TROUBLESHOOTING 95 Section 6 – Troubleshooting Guide The following troubleshooting guides are provided to assist you in solving any proble

SECTION 6 TROUBLESHOOTING 96 Examples of Print Quality Issues (including possible causes and solutions) The Memjet printhead cartridge contains 70,40

SECTION 6 TROUBLESHOOTING 97 Clogged/Damaged/Dead Nozzles: Clogged/damaged/dead/ nozzles will normally show as thin, crisp, vertical lines of miss

SECTION 6 TROUBLESHOOTING 98 Color Mixing Issues: Color mixing will show as muddy, mottled or distorted (grainy) colors. Color mixing occurs when t

SECTION 6 TROUBLESHOOTING 99 Direction of transport Scuff Marks and Smudging Issues: Scuff Marks occur when the media makes contact with an area o

SECTION 6 TROUBLESHOOTING 100 Smudging: Here is an example of “smudging” that occurred when an area of this page, with a wet image, made contact with

SECTION 6 TROUBLESHOOTING 101 Fuzzy/Distorted Print Fuzzy/distorted print can occur for a number of reasons; listed/shown below. Problem: Poor ori

SECTION 6 TROUBLESHOOTING 102 The Ink Tank(s) CONDITION PROBLEM SOLUTION Installed New Ink Tank and shortly after the related Ink Channel (color) s

SECTION 6 TROUBLESHOOTING 103 The ink used in this system may be harmful if swallowed. Keep new and used printhead cartridges and ink tanks out of

SECTION 2 INSTALLING THE PRINTER 5 Section 2 – Installing the Printer Before using the Digital Color Printer the following must be done: • Transpor

SECTION 6 TROUBLESHOOTING 104 The Printhead Cartridge (continued) CONDITION PROBLEM SOLUTION System will not prime the printhead after installing

SECTION 6 TROUBLESHOOTING 105 The Printer NOTICE: The printer will not print if any of the five ink tanks are empty or missing. Dots or Lines Print

SECTION 6 TROUBLESHOOTING 106 Service Station Problems WARNING! Many of the issues related to Service Station function will require a qualified Serv

SECTION 6 TROUBLESHOOTING 107 Interface Communication Problems CONDITION PROBLEM SOLUTION M Series Driver does not respond to printer being connec

SECTION 6 TROUBLESHOOTING 108 Feeding Problems CONDITION PROBLEM SOLUTION Intermittent feeding Media Support Wedge not used. Side Guides set too t

SECTION 6 TROUBLESHOOTING 109 Errors and Warnings Printer Alert Window Messages Messages sent from the driver and displayed on PC screen in a small

SECTION 6 TROUBLESHOOTING 110 Toolbox System Status Messages Displayed, in red, in the M Series Toolbox utility. Valid for printers with firmware ve

SECTION 6 TROUBLESHOOTING 111 Toolbox System Status Messages (continued) Displayed, in red, in the M Series Toolbox utility. Valid for printers wit

SECTION 6 TROUBLESHOOTING 112 Toolbox System Status Messages (continued) Displayed, in red, in the M Series Toolbox utility. Valid for printers wit

SECTION 6 TROUBLESHOOTING 113 Toolbox System Status Messages (continued) Displayed, in red, in the M Series Toolbox utility. Valid for printers wit

SECTION 2 INSTALLING THE PRINTER 6 Choosing the Location The Digital Color Printer should be placed on a sturdy, level, worktable or cabinet; at leas

APPENDICES 114 Appendix A – Printer Specifications SPEED (color or mono) Page Printing 8.5” x 11” No. 10 Envelopes Up to 3,600 per hour (1600 x 80

APPENDICES 115 Appendix B – Supplies and Optional Hardware The following supply items and optional hardware are available from your Dealer/Distrib

APPENDICES 116 Obtaining Supplies, Service and Support Please contact your local Dealer/Distributor to obtain supplies, service and support for y

APPENDICES 117 Appendix C – Quick Reference Info Suggestion: Printout these quick reference sheets and attach to, or near, the printer. Control Pan

APPENDICES 118 Driver Properties Printing Adjustments - Quick Reference These features are located under the Layout tab of the M-Series Driver (R12.

INDEX 119 A Accessory Box Contents ... 8 Adjustable Media Side Guide ...

INDEX 120 Preparing Printer for Transport ... 93 Print Engine ...

Copyright © Neopost USA 2014

SECTION 2 INSTALLING THE PRINTER 7 Unpacking Please refer to the unpacking sequence, shown below. NOTE: Packaging materials may vary slightly from

SECTION 2 INSTALLING THE PRINTER 8 A B C D E F G H I J K Accessory Box Contents The following items are included with your printer: Qty

SECTION 2 INSTALLING THE PRINTER 9 Removing the cardboard Shipping Insert and Shipping Tape WARNING! To avoid possible damage to the printer; do N

SECTION 2 INSTALLING THE PRINTER 10 Installing Media Guides The screws needed to attach the side guides to the printer are located under the shippi

SECTION 2 INSTALLING THE PRINTER 11 3 5 6 7 8 9 3. Attach the Rear Media Support Guide using the Knob [3] and washer provided. Remove the knob a

SECTION 2 INSTALLING THE PRINTER 12 Connecting the Printer Plugging in the Printer • Check to make sure the Main Power Switch [1] is in the OFF pos

SECTION 2 INSTALLING THE PRINTER 13 Connecting to the Computer The Printer connects to the computer through the USB port [2]. A Network port [3] i

SAFETY PRECAUTIONS THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN OPERATING THE DIG

SECTION 2 INSTALLING THE PRINTER 14 Installing the Printer Software (Driver & Toolbox) For the Printer software to operate properly check that

SECTION 2 INSTALLING THE PRINTER 15 6. The License Agreement window opens. Carefully read the “Software License Agreement”. If you agree to the t

SECTION 2 INSTALLING THE PRINTER 16 11. The “Finished software installation” window opens. Do not select (check) the Print Test Page as the Printer

SECTION 2 INSTALLING THE PRINTER 17 Connecting the Printer via Network (Ethernet Port) Valid for M-Series Printers with firmware version 20130820 in

SECTION 2 INSTALLING THE PRINTER 18 6. Click on “Diagnostics”. The “Diagnostics” window will open; displaying a lot of information about the printe

SECTION 2 INSTALLING THE PRINTER 19 The ink used in this system may be harmful if swallowed. Keep new and used printhead cartridges and ink tanks

SECTION 2 INSTALLING THE PRINTER 20 Procedure (Installing the Ink Tanks): This procedure assumes that you are installing Ink Tanks into a printer t

SECTION 2 INSTALLING THE PRINTER 21 7. Insert the new Ink Tanks (label side up) into their appropriate color slots [B]. CAUTION! Be sure each Tan

SECTION 2 INSTALLING THE PRINTER 22 The ink used in this system may be harmful if swallowed. Keep new and used printhead cartridges and ink tanks o

SECTION 2 INSTALLING THE PRINTER 23 CAUTION • Use electrostatic discharge (ESD) handling precautions. • Hold the Printhead Cartridge by the handl

TABLE OF CONTENTS i Table of Contents Section 1 – Getting Acquainted ...

SECTION 2 INSTALLING THE PRINTER 24 2 1 Procedure (Installing the Printhead Cartridge) This procedure assumes that you are installing a Printhead Ca

SECTION 2 INSTALLING THE PRINTER 25 5. [A] Carefully remove the Printhead Cartridge from the foil packaging. Tear at notch or cut end with sciss

SECTION 2 INSTALLING THE PRINTER 26 Printhead Nozzle Area 7. Open the Print Engine Clamshell; using with both hands. 8. Using a lint-free clo

SECTION 2 INSTALLING THE PRINTER 27 If ink doesn’t start filling all tubes during the first 5-seconds of the first ink pump cycle: Using deionized

SECTION 2 INSTALLING THE PRINTER 28 Envelope Printing Attachment Kit The Envelope Printing Attachment Kit (42-900-55) is included with the printer.

SECTION 2 INSTALLING THE PRINTER 29 3. [A] & [B] Start with the Head Media Guide positioned as shown in “A”, on previous page. Note: The “Tab”,

SECTION 2 INSTALLING THE PRINTER 30 Installing/Removing the PPS Spacers The PPS Spacers are designed to be used in conjunction with the Head Media G

SECTION 3 OPERATING THE PRINTER 31 Section 3 – Operating the Printer Control Panel Functions BUTTON FUNCTION(s) ON/OFF Press to power-up or powe

SECTION 3 OPERATING THE PRINTER 32 Printer Status Light Indicators Valid with Firmware 20130820 or higher installed. The lights (LED’s), on the thr

SECTION 3 OPERATING THE PRINTER 33 Printer Status Light Indicator Chart (continued) Printer Status corresponding Toolbox message Additional Detail

TABLE OF CONTENTS ii Using the Toolbox Utility ... 4

SECTION 3 OPERATING THE PRINTER 34 Printer Status Light Indicator Chart (continued) Printer Status corresponding Toolbox message Additional Details,

SECTION 3 OPERATING THE PRINTER 35 Inner Position (3” to 8.5” wide media) Outer Position (8.6” to 9.5” wide media) Setting up the Feed The Digita

SECTION 3 OPERATING THE PRINTER 36 3. Loosen the locking screws, located behind the sheet separators, and raise the separators. Then tighten the l

SECTION 3 OPERATING THE PRINTER 37 7. Adjust the position of the Rear Media Support Guide, so that it is centered under the width of your media. T

SECTION 3 OPERATING THE PRINTER 38 Printer Driver Properties Valid for M Series Driver version R12.01 or higher. NOTE: The R12.01 Driver was develop

SECTION 3 OPERATING THE PRINTER 39 • Copies – Lets you choose the number of copies to be printed. NOTE: Driver version R12.01 has a limit of 32,7

SECTION 3 OPERATING THE PRINTER 40 Oversize – Select this box to enable “full bleed” printing (printing off all edges of media). When “oversize” is

SECTION 3 OPERATING THE PRINTER 41 Layout Tab Layout allows you change how/where the document prints without changing the original document. • Re

SECTION 3 OPERATING THE PRINTER 42 sensor” sees between pieces; minus at least 5 mm. Setting this value too large may cause blank (unprinted) pieces

SECTION 3 OPERATING THE PRINTER 43 Import/Export Tab Import/Export is used to preserve any custom Media Sizes and/or Watermarks you may have cre

TABLE OF CONTENTS iii PRINTER MAINTENANCE SCHEDULE ... 91 Preparing

SECTION 3 OPERATING THE PRINTER 44 Using the Toolbox Utility Valid for M-Series Printers with Firmware version 20130820 installed. Once the Printer

SECTION 3 OPERATING THE PRINTER 45 Ink Level Status Displays the approximate amount (%) of ink available in each Ink Tank. NOTE: The Ink Level (%)

SECTION 3 OPERATING THE PRINTER 46 User Interface Menu [A] User Interface Buttons: Let you perform routine maintenance and operating tasks. You can

SECTION 3 OPERATING THE PRINTER 47 [B] Basic Printer Settings – Lets you adjust automated service and cleaning intervals, adjust the feed mode, manu

SECTION 3 OPERATING THE PRINTER 48 Purge Bar Position (BoF)* – In operation, the Printhead spits a small amount of ink in the gap between pieces to

SECTION 3 OPERATING THE PRINTER 49 illuminated) at all times. If you need to turn the printer off; please be sure to power-down the print-engine, us

SECTION 3 OPERATING THE PRINTER 50 well the nozzles are performing, in each color channel of the Printhead. New: This function can now be accessed by

SECTION 3 OPERATING THE PRINTER 51 Service Menus For authorized personnel only. Provides access to more advanced Printer control and maintenance me

SECTION 3 OPERATING THE PRINTER 52 5. Locate the “Circulate Ink” button. Click on this button. While the ink is circulating, tap lightly on the ink

SECTION 4 SOFTWARE SETUP INFORMATION 53 Section 4 – Software Setup Information General Software Setup Info Note: The following information assumes

TABLE OF CONTENTS iv NOTES ______________________________________________________ ______________________________________________________ ___________

SECTION 4 SOFTWARE SETUP INFORMATION 54 Adobe® Acrobat/Reader Setup Tips In general, printing a PDF from Adobe Acrobat/Reader is straight-forward an

SECTION 4 SOFTWARE SETUP INFORMATION 55 Setting Up a Job in Satori Bulk Mailer® Printer Driver Limitation: Satori normally develops printer drivers

SECTION 4 SOFTWARE SETUP INFORMATION 56 8. The “Envelope Options” window will open. Double-click on “New Envelope/Letter Layout” 9. An

SECTION 4 SOFTWARE SETUP INFORMATION 57 14. Add any additional items that you want printed to the “designer” screen. Drag and drop the items onto

SECTION 4 SOFTWARE SETUP INFORMATION 58 18. From the “M Series Printer Driver Properties” window; Click on the “Custom Sizes” button. The “Custom M

SECTION 4 SOFTWARE SETUP INFORMATION 59 #10 Envelope, Feeding Short Edge First 1. Open Bulk Mailer 5. 2. From the “Home” tab, select

SECTION 4 SOFTWARE SETUP INFORMATION 60 11. The template will be displayed for you to edit (add, remove, position data). Your envelope design (layou

SECTION 4 SOFTWARE SETUP INFORMATION 61 14. Click on the printer icon , to open the "Mail Print Setup" dialog box. Make sure the “M Seri

SECTION 4 SOFTWARE SETUP INFORMATION 62 Setting Up a Job in Microsoft Word® (2007) Valid when using Microsoft Word® 2007 and the M Series Driver ver

SECTION 4 SOFTWARE SETUP INFORMATION 63 Envelope #10, Feeding Short Side First: Valid when using Microsoft Word® 2007 and the M Series Driver versi

SECTION 1 GETTING ACQUAINTED 1 Section 1 – Getting Acquainted Front View 1. Control Panel – Provides printer controls. See "Control

SECTION 4 SOFTWARE SETUP INFORMATION 64 Envelope #10, Feeding Flap First: Valid when using Microsoft Word® 2007 and the M Series Driver version R9.1

SECTION 4 SOFTWARE SETUP INFORMATION 65 9. Click on OK to close the “M Series Driver Printing Preferences” window. 10. Close the “Devices and Prin

SECTION 5 MAINTENANCE 66 Section 5 – Operator Maintenance This section covers how to perform routine operator maintenance on the printer; including I

SECTION 5 MAINTENANCE 67 5. Clean the Ink Level Prism [A] and QA Chip contacts [B] with a clean, dry, lint-free cloth. NOTE: You can dampen the clo

SECTION 5 MAINTENANCE 68 Ink Tank Disposal The Ink Tank may be disposed of in a normal manner. Clean up spills with soap and water. Abrasive soap

SECTION 5 MAINTENANCE 69 Printhead Nozzle Area WARNING: Be careful not to damage the “star rollers” when wiping the printhead. These rollers are de

SECTION 5 MAINTENANCE 70 Replacing the Printhead Cartridge The following procedure describes how to remove the Printhead Cartridge from the printer.

SECTION 5 MAINTENANCE 71 Printhead Storage & Shelf Life Properly stored, unopened, Printhead Cartridges have a shelf life of up to 1 year. Sto

SECTION 5 MAINTENANCE 72 Inspecting & Cleaning the Lip of the Capping Station The Capping Station (Cap) is part of the Service Station. When the

SECTION 5 MAINTENANCE 73 Wiper Roller Inspecting the Wiper Roller The Wiper Roller should be routinely inspected for signs of wear and debris. NOTI

SECTION 1 GETTING ACQUAINTED 2 Rear View 1. Main Power Switch, Receptacle and Fuse – Plug in AC power cord here. Switch turns

SECTION 5 MAINTENANCE 74 Service Station Slot Cleaning/Replacing Service Station Items The Service Station contains separate areas/devices that are

SECTION 5 MAINTENANCE 75 3. Power-up the printer. 4. Open the Printer Toolbox. In the User Interface window, press the “Eject Service Station” but

SECTION 5 MAINTENANCE 76 Cleaning the Service Station Caution: Please be sure that you are using proper cleaning techniques to clean items that come

SECTION 5 MAINTENANCE 77 Wiper Motor Assembly Removal and Cleaning Removal: 1. Disconnect (unplug) the wiper motor cable from the Service Station

SECTION 5 MAINTENANCE 78 Printing Platen and Capping Station Removal and Cleaning Removal: Both of these items simply lift out for removal from the

SECTION 5 MAINTENANCE 79 Service Station Slot Tighten Installing the Service Station CAUTION THIS PROCESS MUST BE PERFORMED BY A QUALIFIED/TRAIN

SECTION 5 MAINTENANCE 80 Wiper Roller end of Service Station Ribbon Cable Connected to Service Station Circuit Board 6. Slide the Cable Securing La

SECTION 5 MAINTENANCE 81 You don’t need to open the Print Engine. Shown for clarification purpose only. 9. Look down through open area, in the Pri

SECTION 5 MAINTENANCE 82 11. Turn the printer’s Main Power Switch ON; then press the control panel’s ON/OFF button. After printer initialization (~4

SECTION 5 MAINTENANCE 83 Waste Ink Tray Inspecting/Replacing the Waste Ink Tray The Waste Ink Tray (123-2487) is filled with an absorbent material,

SECTION 1 GETTING ACQUAINTED 3 Print Engine Area 1. Antistatic Brush Assembly – Contains an antistatic brush that is used to

SECTION 5 MAINTENANCE 84 Replacing the Sheet Separators The sheet separators (90-103-09) insure separation of the pieces as they are being fed. If y

SECTION 5 MAINTENANCE 85 A Removing Jammed Media Clearing a jam depends on where the jam occurred. From the Feed Section: Remove media stack. Loose

SECTION 5 MAINTENANCE 86 Cleaning the Printer Body WARNING THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS O

SECTION 5 MAINTENANCE 87 A Cleaning the Feed Sensor The Feed Sensor is located between the media hopper and the print engine. It has two functions.

SECTION 5 MAINTENANCE 88 Cleaning Other Items inside the Print Engine Areas in the Print Engine can become glazed with a buildup of dust, paper lint

SECTION 5 MAINTENANCE 89 Entry Exit Mark E 5. Use the procedures, as outlined below, to clean the following items. Grit Rollers [A]: Clean as ne

SECTION 5 MAINTENANCE 90 Cleaning the Ink Revolver Couplings This process should be performed just before a printhead cartridge is installed or re-i

SECTION 5 MAINTENANCE 91 PRINTER MAINTENANCE SCHEDULE General, periodic maintenance is needed to keep the Printer in good working order. Many tasks

SECTION 5 MAINTENANCE 92 NOTES ______________________________________________________ ______________________________________________________ _______

SECTION 5 MAINTENANCE 93 Preparing Printer for Transport Please use this procedure if you ever need to transport the printer to a new location or