Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group
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16. Excessive Ink on the Media Transport Rollers within the Print Engine
(Media Transport Rollers transferring Ink onto Media)
If “waste ink” accumulates in the Service Station, under the wiper motor; the gearbox on the wiper motor may
pick up this ink and throw it inside the service station slot. Since the media transport rollers are located above
this area, they will also be coated with ink. This wet ink is then transfers to other rollers in the Print Engine
and then onto the media that is being fed.
Possible Solutions:
a. Check to be sure Printer is located on Sturdy, Level surface. If this rule is not followed; “waste ink” will not
drain properly from the Service Station. Level the Table surface, NOT the body of the Printer.
b. Make sure the wick, which hangs from the bottom of the service
station, is directed into the waste ink channel below the service
station. If the wick is not positioned properly the waste ink may
not drain properly from the Service Station. In addition the waste
ink may be deposited onto the lower surface of the Service
Station slot; which will travel into other places in the unit.
NOTE: On early versions of the Service Station, there is a shorter
wick; which is glued to the bottom of the opening in the Service
Station. In this case you will not have the need or the ability to
redirect the position of the wick.
c. Replace the Service Station (Part # 123-2483, Maintenance Station).
NOTE: Newer versions of the Service Station include additional
“wicking material” under the wiper motor area; that will help
reduce this issue. If you experience this issue with a Service
Station that has a Wiper Motor “Build Day” (date code) earlier
than October 2010, the Service Station should be replaced.
Example: 24/06/10 or 24-JUNE-2010 = 24
th
day of June, 2010
In this case; place an order for a new Service Station (part #
123-2483) and provide the serial number of the printer you need
this item for, on your order. Then obtain a Credit RA number to
return your original Service Station for inspection and possible
credit. When requesting a Credit RA number; you will need to
provide a description of problem, the dated code off the wiper
motor, and the serial number of printer this service station was removed from.
New Service Station Note: Newer versions of the Service Station
may also include screws that secure the wiper roller latches. These
screws must be removed before the wiper roller latches can be
released.
(56 pages)
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