Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group
7
Feed
Direction
f. Damage to the Ink Couplings (Ink Revolvers)
The Ink Couplings (also known as Ink Revolvers) are the devices that connect the Ink Tubes to the
Printhead Cartridge. We have experienced a few cases where one of these devices was damaged;
causing the connection between the Ink Coupling and the cartridge to be poor.
This can create an inability for the system to create a vacuum, to prime the system.
NOTE: If you were able to prime the system this issue can cause ink to drain back into the tanks after
system has been primed.
Possible Solution:
Replace the damaged Ink Revolver (Ink Coupling).
42-900-10 Ink Revolver, Pump Side
42-900-15 Ink Revolver, Valve Side
g. Problem within Printhead or Ink Tanks
There could be an obstruction within the Printhead Cartridge or Ink Tanks.
Possible Solution:
Replace the Printhead Cartridge and or Ink Tanks.
h. Ink Valve Error
Printer Configuration has been lost, improperly altered, or valve has failed.
Possible Solution:
Check the following Configuration Settings:
Go to Toolbox Services Menu (PW = servicepw), then click on the Commands Help menu.
In the right-hand pane find /config/nvm hw and click on it.
Make sure that: “Wiper_motor shows E and Pump_motor shows B
If not; change to the values, shown above, and click on Submit.
12. Multiple Horizontal Lines Printed on the Media; along with the image. Occurs on every piece.
This occurs when the page width, in the software or driver, is
set wider than 8.5”.
NOTE: 8.5” is the maximum print width of the printer.
Solution
:
Set the page width, in the software and M Series Driver, no
wider than 8.5”.
13. Heavy Black Line Printed at Trailing Edge of Media.
This occurs when the intra-page spitting (purge between pieces) hits
the trailing edge of the media. This issue can be intermittent.
NOTE: Intra-page spitting is one of the routines the printer uses to
help keep ink nozzles clear.
Possible Causes
:
a. Media skewing. This will normally show as a partial, skewed line;
printed at the trailing edge of the media. In this case, any other
images being printed on the media will also be skewed.
b. The printer’s “bottom of form adjustment” (bof_adjustment) is not
set properly. If this value is set too low, this will cause the purge
line to hit the trailing edge of the media.
Possible Solutions
:
a. Adjust media stack, side guides and or readjust the sheet
separators; so media feeds straighter.
b. Check that the “bof_adjustment” value is set to 3,000. This
setting can be found in the Toolbox, “Service Menus” (PW =
servicepw), “Printing Control Config”, under the “Printout Control”
column (left side of page). Make sure you press “Submit” after
setting this value.
(56 pages)
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Commentaires sur ces manuels