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Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group

8. Toolbox is displaying Tilt Errors

In order for the ink delivery system, print system and waste ink system to function correctly; the printer must

be placed on a sturdy, level surface

. Level the Table surface, NOT the body of the Printer.

The accelerometers, located within the printer's electronics, are used to monitor the level of the printer (front

to back and left to right). When the accelerometers read a level that is “out of tolerance” the Toolbox will

display a “Tilt Error” and you will not be able to operate the printer until this issue is resolved.

NOTE: It is normal for the Toolbox to temporarily display a “Tilt Error”, for up to 15 minutes, after the printer

has been powered on using the Main Power Switch. To avoid this issue; leave the printer powered on.

Possible Solutions:

a. To avoid getting a “Tilt Error” at power up; don't power-off the printer. Leave the printer powered-on

(ON/OFF button illuminated); even when the printer is not in-use.

b. Make sure printer is on a sturdy, level table

. Level the Table surface, NOT the body of the Printer.

Use an accurate level (i.e. bubble level that is at least 18” long), to check that the table surface is level

(front to back and left to right). It is not acceptable to use your “cell phone app” to check level.

c. After the printer is on for 15 minutes; if Tilt readings are still above 0.5; then you will need to zero out the

tilt sensors. This feature is found in the Toolbox “Service Menus” under “Printer Maint Config”. The

Service Menu is password protected (Current PW = servicepw). Click on the “Zero Tilt Sensor” button.

CAUTION! Do not use the “Zero Tilt Sensor” feature to ignore (work-around) issue causes by a table

surface that is not level. Doing so will mask the printer’s physical tilt condition, which can lead to printer

damage that will not be covered under warranty.

Tip: Since the printer should remain powered-on at all times; it is strongly suggested that the printer and

computer system are connected to a high quality surge/spike protector or UPS (Uninterruptable Power

Supply) with surge/spike protection.

9. The Toolbox displays “Ink_Out_Any”.

Example: Toolbox displays “Ink_Out_Any” even though all of the Ink Tank Levels are reading above 30%.

Possible Cause:

Linear feet of material printed, has exceeded the calculated ability of a Tank or Tanks.

The factory has determined that the current firmware (110513_d) is inadvertently monitoring the linear feet of

material printed for each Tank. They had thought this feature was removed (no longer monitored).

NOTE: In most cases this condition will only be created with the Black Tanks, because they are normally

used more frequently than the other Tanks.

WARNING! Please be sure to power off the printer (using the ON/OFF button) before swapping Ink Tanks.

Possible Solutions:

a. Temporary Work-Around: Power the printer off (using the ON/OFF button). Replace one of the Black

Tanks with a new (full) Black Tank. Power the printer on. If the “Ink_Out_Any” condition goes away; then

you can continue to print. This should allow you to use up the remaining ink in the original Black Tank.

If this message should re-appear; repeat this process for other original Black Tank.

If swapping the Black Tanks out (with new full tanks) does not eliminate the condition; then you will need

to replace each of the remaining Ink Tanks (Yellow, Magenta, Cyan) with new (unused) Tank; one at a

time. Once you have identified the Tank or Tanks that are giving this condition, then you can try re-

installing the Tanks that are not giving this condition.

Tip: Once we have a firmware fix; you will be able to re-use any Tank that is giving this issue.

b. Check for a future firmware update to eliminate this condition. The cause of this issue has been identified

and we are expecting that the next release of firmware will have a fix for this condition.

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