Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group
10
17. Other Issues:
- Multiple “M Series Driver” selections are automatically installed on computer system.
- Printer is pausing between every two pieces that are printed.
Possible Solution:
Verify that the Printer’s Firmware and Driver are up to date. If not; update the Firmware and Driver.
Firmware and Software (Driver and Toolbox) files can be obtained from the Rena Dealer Net and
Neopost Knowledgebase web sites.
At the time of this documents release the current Firmware and Drivers versions were:
- Firmware 110513_d
- Software (Driver and Toolbox) R3 (Available on: Rena Mach 5 CD V1.5, Neopost/Hasler CD v6-11)
How to check Printer’s Firmware Version:
Open Toolbox utility and see left side of Toolbox screen. Example: Firmware: 110513_d
See “firmware release notes” below.
How to check Printer Driver Version (M Series Driver):
Open Printer’s and Faxes (Win7: Devices and Printers) folder.
Right click on “M Series Driver” and select Properties (Win7: Printer Properties).
Click on the “About” tab. See example below.
“R3.0.1_MJ13.2.1 2011/03/22 12:00:00”
Firmware and Driver Update Routine:
When updating the firmware and driver, please be sure to use the following routine:
a. Open Toolbox and use “Firmware Download” feature to update the printer’s Firmware.
b. Disconnect USB cable from computer and then uninstall the current driver from your computer system.
Click on All Programs, Memjet, M Series Driver, Uninstall.
c. Reboot computer.
d. Install new driver.
NOTE: Don’t connect the USB cable until prompted to do so, during the install process.
Mach 5 (HJ/AS-950C) Firmware Release Notes
110325_a (released 3-25-11)
New Features
:
- adds new "demo page" with five color bars
- updated Paper/Cancel button functionality. Cancel working better but may still need to press more than once
to cancel job.
110325_d (released 4-19-11)
Improvements
:
- fixes issue; priming printhead when latch is closed and no printhead is installed. Now it will only prime if it
sees printhead installed.
110325_e (released 5-6-11)
Improvements
:
- fixes issue; loading of multiple printer drivers. Now it only loads one driver.
- fixes issue; not saving TOF adjustment value. Value is now being saved.
In addition; previously -1500 was the TOF value. However we were informed by the factory that the value will
be different from unit to unit.
110513_d (released 5-13-11)
Improvements
:
- fixes issue; when feeding media that was 6" or less in length; after cleaning cycle the printer would start the
following routine: printing two, pausing, printing two, pausing.
(56 pages)
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